Gulf Training Partners
Add ICSRM certification to your customer service courses in the UAE, Saudi Arabia, Qatar, Oman, Bahrain and Kuwait.
Partner with ICSRM in the Gulf
Employers across the Gulf are investing in customer service teams, and they want proof that training works. ICSRM certification gives your learners an independent exam and a recognised credential at the end of your course.
As an ICSRM Authorized Preparation Provider, you deliver the training your way, in your classrooms or online, at your own price. ICSRM provides the exam, the certificate and the verifiable digital badge.
There is no fee to apply or to be approved. Approved partners pay a £100 yearly company representative membership and buy exam vouchers at partner rates only when they have learners.
Turn a short workshop into a certified programme and price it accordingly.
Win corporate contracts with a standard employers can verify online.
Nine certifications across three levels, so learners come back for the next one.
Online exams, so your learners never need a test centre.
A UK-registered certification body, company number 15165169.
What partners get
Partner pricing
Exam vouchers at 15% to 25% below the standard fee, depending on how many you buy.
Online exams
Learners sit their exam online from anywhere, with a 70% pass mark.
Learning materials
Every learner gets the ICSRM Body of Knowledge, video lessons and mock exams.
Partner badge and certificate
Use the Authorized Preparation Provider badge on your website and course materials.
Marketing kit
Certification outlines and visuals to promote your courses.
Training referrals
Training enquiries ICSRM receives from your region are shared with active partners.
How to become a partner
Stage 1 - Request the partner pack
Complete the form below. We send you the partner pack with full terms and partner pricing.
Stage 2 - Initial discussion
A short call about your organisation, your learners and which certifications fit your courses.
Stage 3 - Application and assessment
You complete the application form and we assess it against the Authorized Preparation Provider Standard.
Stage 4 - Start your first cohort
Once approved, you receive your badge, certificate and materials, buy your vouchers and enrol your first learners.
Common questions
Do learners need to travel to sit the exam?
No. ICSRM exams are taken online, wherever your learners are.
Who sets the course price?
You do. You buy exam vouchers at partner rates and set your own price for your course.
Can we deliver the training in Arabic?
Yes. You can deliver your preparation training in Arabic, English or both. Speak to us about the exam language for your cohort.
Can we sell to our corporate clients?
Yes. Partners can include ICSRM certification in in-house training programmes for employers.