Authorized Learning Provider
Authorized Learning Provider (ALP) program is our recognition of your own courses and training programmes. The endorsement helps your training stand out from the rest bringing the prestige of ICSRM with them.
Authorized Learning Provider
We will accredit your learning program if it relates to customer service, contact center operations, or CRM, and is supported by high-quality learning materials, sound delivery, and robust assessment methods. Strong program management policies and procedures are also essential.
No matter the size or level of your program, securing accreditation will recognize participants' achievements, boosting their confidence in their abilities and reinforcing your commitment to their career development.
If your program aligns with our CPD course requirement in terms of content, study hours, and assessment, your learners may receive credits towards one of our professional certifications, making their certification journey faster and more cost-effective.
Achieving accreditation enhances your program’s reputation and credibility in the eyes of your staff, learners, and the wider customer service sector.
External, independent recognition from a professional body.
Use of our 'Authorized Learning Provider' badge.
A digital certificate, valid for three years.
Ability to share endorsed content/articles with ICSRM members via our resource area and new LMS system.
Reference point for corporate institutions to inform their choice of training courses.
Expert help with programme development, delivery, assessment and quality assurance policies and procedures.
Support from our dedicated corporate team.
Increased credibility to attract more participants.
Getting your programme ICSRM Endorsed
Stage 1 – Initial discussion
Once you register your interest in our ALP program using the contact form below, a business development manager will discuss your needs and your readiness to apply.
Stage 2 – Completing your application with payment
You should answer the questions in the application form as fully as possible and provide relevant course materials.
Stage 3 – The assessment
Your application will be sent to an assessor who will assess whether it meets the requirements of endorsement. An online ‘site visit’ will be arranged to clarify any outstanding issues.
Stage 4 – Assessment decision
Our assessor will complete a report, making recommendation to ICSRM. We will inform you promptly of the outcome. You will receive a copy of the report and advice on areas that require development in order to meet the standards of endorsement, if necessary.
Stage 5 - Re-assessment
If your application is unsuccessful you will be provided with the assessor's report plus advice on areas requiring development. You may re-submit at any time. This will be treated as a new submission.
Stage 6 – Annual renewal
On the anniversary of your endorsement you will be sent an annual report template and invoice and be asked to confirm that the standards recognised through your initial assessment have been maintained. On the third anniversary of your assessment you will be invited to go through a full re-assessment.