ICSRM. Go Beyond.
We are ICSRM – equipping professionals and businesses with the skills and expertise needed to excel in customer service delivery. By combining industry insights with innovative learning, we empower you to elevate service excellence. Join us and Go Beyond.
Welcome to ICSRM
At ICSRM, what sets us apart is our commitment to preparing you to excel in careers that are shaping the future of customer service and relationship management. Whether you're advancing your career through one of our certifications or enhancing your team's capabilities, we believe in the transformative power of education to create opportunities.
We believe that education unlocks potential—empowering both individuals to grow professionally and businesses to strengthen their teams and drive industry leadership.
To foster your success, we provide the resources, guidance, and tailored support you need to reach your goals. We’ve created a dynamic, inclusive community where nothing is out of reach, and where our support adapts to your unique needs.
Welcome to ICSRM. Let’s leave behind the conventional, truly unlock your potential, and go beyond to achieve excellence.
About ICSRM
The Institute of Customer Service and Relationship Management (ICSRM) is a professional certification, business accreditation, and membership body dedicated to advancing excellence in contact center management, customer service & experience, and relationship management. ICSRM supports individuals and organizations in advancing service performance and leadership through recognized certifications, professional development programs, tools, and industry resources.
ICSRM’s certifications and accreditations reflect the latest industry trends, best practices, and strategies in customer service excellence. By fostering professional growth and organizational success, ICSRM strives to set benchmarks for service performance worldwide.
ICSRM Mission
To transform individuals, businesses, and industries by advancing excellence in customer service and relationship management.
ICSRM awards professional certifications to individuals who:
Meet professional experience and educational requirements.
Pass a rigorous examination.
Commit to ethical service practices.
Maintain their certification through continuous professional development.
ICSRM Vision
Our vision is to be the leading authority and global community for customer service and relationship management excellence, shaping a world where every customer experience drives lasting value and trust.
Our values
Innovation
Collaboration
Support
Responsibility
Motivation
CANDIDATES
Drive your career momentum with ICSRM’s certification, validating your expertise in customer service, contact center operations, and Customer Relationship Management skills.
Find out moreBUSINESSES
Take your business to new heights by ensuring your team’s competence in customer service, contact center operations, and customer relationship management.
Find out moreTRAINING PROVIDERS
Become a Training Provider or Partner with ICSRM and shape the future of customer service, contact center operations, and customer relationship management.
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