Code of Ethics & Member Oath
As a member of ICSRM, you are expected to uphold the highest standards of professionalism, integrity, and ethical conduct. This Code of Ethics outlines your responsibilities to your customers, your organization, and the profession.
By committing to our Code of Ethics you are agreeing:
To promote exceptional customer service and relationship management as a force for building trust, loyalty, and long-term success.
To champion ethical, fair, and transparent business practices that prioritize customer and stakeholder well-being.
To foster a culture of continuous learning, adaptability, and service innovation.
To encourage environments that support open dialogue, collaboration, and knowledge sharing.
To drive excellence in customer experience through proactive engagement, strategic insights, and data-driven decision-making.
To promote professional growth, skill development, and career advancement within the customer service and relationship management fields.
To consistently create and deliver value through service excellence and customer-centric strategies.
To uphold best practices in service leadership, empathy, and proactive problem-solving.
To celebrate diversity, inclusivity, and global perspectives as key drivers of outstanding customer experiences.
To act with integrity, respect, and accountability, recognizing that exceptional service is built on trust and ethical conduct.
Member Oath
The ICSRM Member Oath is a tangible statement of one's commitment to delivering exceptional customer service and building meaningful relationships. It reflects a dedication to professionalism, integrity, and the continuous pursuit of service excellence in everyday work.
"I do hereby solemnly pledge to commit myself to the pursuit of service excellence in all my professional and personal endeavors.
From this day forward, I will strive to approach my work with purpose, integrity, and a deep commitment to building meaningful relationships. I will uphold the highest standards of customer service, exercising empathy, responsiveness, and continuous improvement to create lasting value that enhances experiences and strengthens connections in the world around me."