ICSRM for providers
Bringing customer experience programs and accreditations to leading companies, training providers, associations and universities worldwide.
ICSRM Provider Network
At ICSRM, we're committed to providing education that equips professionals for the customer experience challenges of tomorrow, today.
Our providers are key to this mission, offering every individual the opportunity to pursue certifications that align with their career goals and professional growth. By collaborating with diverse institutions and organizations, we deliver globally recognized certifications, ensuring our students gain practical, industry-relevant knowledge.
The ICSRM Provider Program offers exciting opportunities to expand your organization's market presence in the evolving customer service and contact center management sectors. As an ICSRM provider, you’ll gain access to a global network of customer experience professionals.
Enhance brand awareness through partnership and association with ICSRM. We set the global standard in customer service, contact center and CRM certifications.
Increase student satisfaction and drive enrollments with in-demand customer service and CRM certifications, along with the wide range of benefits offered to ICSRM members.
Boost your revenue with co-marketing opportunities through ICSRM, driving increased visibility and expanding lead generation.
Improve student employability. Provide graduates with a recognized, industry-aligned certification in customer service, contact center management, or CRM that is high in demand.
Provide your members with exclusive ICSRM special offers and discounts, enhancing their expertise in customer experience management.
Authorized Provider Options
Authorized Preparation Providers
Our Authorized Preparation Provider (APP) scheme is designed for training organizations offering high-quality courses to students seeking additional support before taking their professional exams with us. Stand out from the competition by gaining access to dedicated support and up-to-date learning materials.
Find out moreAuthorized Learning Providers
Are you an employer offering internal customer service training to your employees or an education provider delivering high-quality, bespoke customer service, contact center, or CRM training programs? Stand out from the competition and gain Authorized Learning Provider (ALP) status with ICSRM.
Find out moreAuthorized Academic Providers
Authorized Academic Providers (AAPs) are universities and colleges (HEIs) that offer modules, courses, or program frameworks to students that align with the ICSRM knowledge standards, ensuring that learners gain industry-relevant skills and knowledge. Play a vital role in shaping the minds of the future.
Find out more