Authorized Academic Provider
Authorized Academic Provider (AAP) programme accredits relevant university courses, ensuring they align with ICSRM Professional Standards, and allows students to stand out in the job market with professional credentials.
Authorized Academic Provider
The ICSRM Authorized Academic Provider (AAP) Program is designed to help universities and higher education institutions integrate globally recognized customer service, contact center management, CRM, and customer experience education into their academic offerings.
By aligning with ICSRM’s industry standards, institutions provide students with the critical knowledge, skills, and professional credentials needed to build successful careers in service excellence. This accreditation recognizes institutions that actively engage with the customer service profession and offer modules, courses, or full program frameworks that align with the ICSRM Body of Knowledge.
Through collaboration, best practice exchange, and participation in research initiatives, academic providers contribute to a collective effort to drive sustainable growth, enhance professional standards, and create positive change in the field of customer service and relationship management.
Enhanced graduate employability: ICSRM Accreditation ensures that your programme aligns with professional standards, preparing graduates to succeed as competent, confident professionals.
Alignment with industry standards: ICSRM Accreditation guarantees that your curriculum reflects the latest professional standards and best practice in the field of customer service and relationship management.
Differentiation and reputation building: In a competitive higher education market, ICSRM Accreditation helps your university stand out. It serves as a mark of excellence, assuring prospective students, parents, and employers that your programs meet the highest professional standards in customer service, CRM, contact center management, and customer experience.
Attracting high-quality students: By promoting ICSRM Accreditation and its benefits, your university can attract motivated, career-focused students who recognize the added credibility, industry recognition, and professional networking opportunities that accreditation provides.
Becoming an Authorized Academic Provider
Stage 1 – Initial discussion
Once you register your interest in our AAP program using the contact form below, a business development manager will discuss your needs and your readiness to apply.
Stage 2 – Completing your application with payment
You should answer the questions in the application form as fully as possible and provide relevant course materials.
Stage 3 – The assessment
Your application will be sent to an assessor who will assess whether it meets the requirements of endorsement. An online ‘site visit’ will be arranged to clarify any outstanding issues.
Stage 4 – Assessment decision
Our assessor will complete a report, making recommendation to ICSRM. We will inform you promptly of the outcome. You will receive a copy of the report and advice on areas that require development in order to meet the standards of endorsement, if necessary.
Stage 5 - Re-assessment
If your application is unsuccessful you will be provided with the assessor's report plus advice on areas requiring development. You may re-submit at any time. This will be treated as a new submission.
Stage 6 – Annual renewal
On the anniversary of your endorsement you will be sent an annual report template and invoice and be asked to confirm that the standards recognised through your initial assessment have been maintained. On the third anniversary of your assessment you will be invited to go through a full re-assessment.