Corporate Certification
ICSRM offers certifications designed to help organizations achieve best practice in customer service management and contact center operations.
Achieve Customer Service Excellence.
Certification to the ICSRM Customer Service Excellence Standard provides recognition and validation of your company’s exceptional operational performance in delivering outstanding customer service and relationship management. ICSRM-certified organizations are industry leaders committed to innovation, professionalism, and operational excellence.
Achieving certification demonstrates to your customers and stakeholders that your organization is dedicated to excellence in customer service, building strong relationships, and driving long-term success.
Certified Customer Service Organisation
ICSRM partners with organizations to provide an independent assessment of their customer service standards and systems, ensuring alignment with the organizational excellence standards detailed in Appendix A of the ICSRM Body of Knowledge. Achieving certification under these comprehensive standards earns your organization the Certified Customer Service Organization (CCSO) designation, demonstrating your commitment to world-class customer service practices across all operational dimensions.
Discover more
Certified Contact Center Facility
The ICSRM Certified Contact Center Facility designation reflects adherence to the established standards in contact center operations outlined in Appendix B of the ICSRM Body of Knowledge. This certification signifies that a facility is structured according to global best practices to operate efficiently, enhance business value, and consistently deliver exceptional customer experiences. The assessment evaluates facility infrastructure, technology integration, operational processes, and quality management systems against ICSRM's rigorous standards.
Discover more