Our Membership is open to every career and even more important to anyone involved in the service industry. It is a mark of commitment to customer service and brings real career benefits.

We have members drawing from a wide variety of areas and professions including public sector, aviation and aerospace, business and management, transport and logistics, maritime, military and engineering, manufacturing and production, science and technology, art and fashion and lots more.

Our aim is to create a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance , but customer service in the UK will only continue to improve if there is a consistent and constant commitment to enhance the experience that organisations – whatever their sector – deliver.

That’s why we have introduced a set of Membership Principles and Promises to which we ask our members to commit. You can fill the form below to know more about these.

We are delighted that so many of our long-term international partners and colleagues have recognised the value and benefits of membership and decided to join as International Members.

ICSRM is now closer to you than ever before, and we’re hoping that this movement will continue to grow as individuals and organisations from anywhere in the world can now access the full range of our International membership at no extra cost.

Step 1: A confirmation email is sent once your application form is received in the office.

Step 2: If the application is correctly completed then the form is processed in 3 days.

Step 3: Once the application has been processed, an email confirmation will be sent.

Step 4: The New Member documents can take between 14-30 working days to arrive so long as the address is in the UK, International members should allow more time for these to travel through the International Postal system.

We are constantly working to improve and develop benefits for our membership, below are just some of the benefits you would enjoy as a member of  ICSRM

Give a plus to professionalism by being a member

• Members will receive a certificate and lapel of membership.
• Members receive a free ICSRM report published twice a year
• Members will have access to a wide range of relevant resources for learning and research.
• Members can manage their membership and pay their fees online, as well as access exclusive news articles and even reviews
• 15% discount on the full range of our Training Solutions courses and events.
• Training Mark eligibility to have your own organisational customer service programme accredited.
• Discounted Institute’s Customer Service Management Qualification.
• The ability for users to submit questions, comments and their own research
• Discounted rate to attend The Institute’s Annual Conference
• Please note some of the benefits above are available to members in the UK only