SETTING THE BENCHMARK FOR CUSTOMER SERVICE EXCELLENCE.
Distinguish your expertise with ICSRM’s certification programs in customer service & experience, contact center operations, and customer relationship management, tailored for professionals. Be part of a professional network committed to advancing customer service excellence.
The ICSRM difference: We push the boundaries of excellence in the customer experience profession, with certifications tailored to your professional journey.
CANDIDATES
Invest in yourself
Drive your career momentum with ICSRM’s certification, validating your expertise in customer service, contact center operations, and Customer Relationship Management skills.
EMPLOYERS
Invest in your talent
Take your business to new heights by ensuring your team’s competence in customer service, contact center operations, and customer relationship management.
TRAINING PROVIDERS
Invest in tomorrow’s talent
Become a Training Provider or Partner with ICSRM and shape the future of customer service, contact center operations, and customer relationship management.
Start your ICSRM journey today. Enroll now to access your learning and exam materials.
We are ICSRM
ICSRM is transforming careers to shape the future of customer experience. We empower businesses to drive growth, improve customer satisfaction, and tackle challenges by ensuring our certified professionals have the practical skills to make a real impact in today’s fast-paced world.
We develop certifications in customer service & experience, contact center management, and customer relationship management, ensuring that organizations can rely on skilled individuals equipped to meet the demands of a dynamic business environment.
Get Certified. Stay Ahead.
Discover certifications in all aspects of customer-centric business functions: from customer service & experience to contact center and customer relationship management.
Customer Service & Experience Domain
Contact Center Operations Domain
Customer Relationship Management Domain
ICSRM for Business
Drive improvement throughout your team. We support the development of expertise in customer service & experience, contact center operations, or customer relationship management—tailored to your organization’s specific needs.
Whether you're looking to enhance your employees' skill set, attract fresh talent, or optimize key customer-facing functions, ICSRM is here to guide you every step of the way.
ICSRM for Providers
Whether you're a leading company, university, college, private training provider, or association, ICSRM is here to help you grow. We partner with a wide range of organizations to enhance the benefits offered to members and promote best practices in customer support.
Our Provider Program offers exciting opportunities to boost enrollments, increase revenue, and expand your market presence in the evolving landscape of customer experience.
ICSRM Body of Knowledge
The ICSRM Body of Knowledge represents the definitive global reference for customer service professionals, contact center operators, and organizations seeking customer excellence standards. Developed through rigorous research, this comprehensive resource codifies essential knowledge and practices for both individual practitioners and businesses, creating a unified standard for professional and organizational excellence.
Structured progressively from foundational concepts to strategic applications, the ICSRM BOK supports professionals at every career stage while providing businesses with clear standards for customer service operations and contact center facilities