Individual Membership
Becoming an ICSRM member enables you to effectively map out your career path. And grow your knowledge to demonstrate impact in the workplace.
For Passionate Professionals
Individual membership is designed for professionals who are passionate about customer experience and want to enhance their knowledge and network.
Unlock Exclusive Benefits
As an individual member, you gain access to a wealth of exclusive benefits, including discounted certification programs, premium learning resources, and networking opportunity.
Advance Your Career
Whether you're a seasoned professional or just starting, elevate your career in customer management by tapping into the vast resources and opportunities offered by ICSRM.
Stay Relevant and Get Inspired
Being a member of ICSRM showcases your expertise, professional standards, and impact in the customer experience industry. ICSRM membership is widely recognized, demonstrating your commitment to excellence in customer service, CRM, and contact center management.
What you can expect
As a member of our diverse membership community, you’ll have opportunities to:
access the comprehensive ICSRM Body of Knowledge (BOK) to master industry concepts and stay current with best practices.
take advantage of opportunities to earn free Continued professional development (CPD) credits toward reaccreditation.
collaborate with like-minded professionals in ICSRM's Customer Experience Communities.
enjoy substantial savings on ICSRM certification exams, making it more affordable to become a certified professional.
Save money
Exclusive financial benefits for ICSRM Professional members:
Your membership includes the ICSRM Body of Knowledge (required for certification) at no additional cost.
Streamlined application process with all necessary study materials included.
Free CPD credits toward maintaining your credentials.
Special member pricing on additional ICSRM books and training materials.
Discount on certification renewals, conferences, symposiums and virtual events.
Support your growth
Exclusive learning, resources and support to help you reach your goals.
Access cutting-edge articles, benchmarking reports, and case studies from experts and organizations.
Stay informed with our award-winning members only industry newsletter.
Stay up to date with your professional credentials with ample opportunities for continuing education and Recertification Units.
Access to our member only full Salary Survey report.
Easily monitor your ICSRM certification status and progress through our intuitive MyICSRM portal.
Develop your career
Your potential is limitless, and our tailored support services are here to ensure you thrive:
Exclusive to ICSRM professional members, explore our Career Support Toolkit to help you progress in your career and be the best you can be.
Career information and guidance to help you excel in your role, transition into the profession, and manage a career break.
We hold regular workshops and 1-2-1 sessions on how to optimise your CV and significantly boost your chances of getting to the interview stage.
As a member, you have free access to a range of ground-breaking tools and courses.
Unlock extra support and perks
Become a Basic ICSRM member to access selected resources, or upgrade to ICSRM Professional Membership for full access to our award-winning Membership Hub, including the Body of Knowledge required for certification, premium content, and exclusive benefits.
ICSRM Basic Membership
Free
Limited access to ICSRM Premium Membership Resources.
- Basic industry newsletters and updates
- Limited webinar access
- ICSRM Body of Knowledge (required for certification exams)
- Eligibility to apply for ICSRM certification exams
- Track your certification status with MyICSRM
- ICSRM Competency Framework
- Free opportunities to earn CPD credits
- Discount on certification renewal fee
- Templates, toolkits, and presentations
- Industry reports with data & insights
- Premium ICSRM publications
ICSRM Professional Membership
£100 per annum
Full access to ICSRM Premium Membership Resources.
Complete industry newsletters and updates.
Full webinar library access.
ICSRM Body of Knowledge (required for certification exams).
- Eligibility to apply for ICSRM certification exams.
Track your certification status with MyICSRM.
ICSRM Competency Framework.
Free opportunities to earn CPD credits.
Discount on certification renewal fee.
Templates, toolkits, and presentations.
Industry reports with data & insights.
Premium ICSRM publications.