Certified Customer Service Professional Cert Prep

Course Overview

The Certified Customer Service Professional Cert Prep is the official ICSRM online course to build your customer service skills and prepare for the CCSP certification exam.

The Certified Customer Service Professional course will equip you with effective customer handling techniques and Best Practices.

This course facilitates participants’ systematic measurement of required skills and mindset so that proper development plans can be established accordingly.

What you will learn

The course covers a number of major topics, including:

  • The Value and Function of Customer Service
  • Customer Service Best Practices
  • Communication Skills
  • Customer Service Skills
  • Managing Complaints and Difficult Customers
  • Pro-Active Checklist
  • Knowledge Management
CCSP Cert Prep Form

Fee: £100